The human relations movement proposed that better human relations could increase worker productivity is a true statement.
Human relations movement is the organisational study of employee as an individual so as to determine the motivation and support to succeed in the work setting. It can be studied in detail fin modern organisational behavioral studies.
TQM or Total Quality Management is a systematic and participative approach to planning and then implementing a constant organizational improvement process. Its approach is focused on exceeding customers' expectations, identifying problems, building commitment, and promoting open decision-making among workers.
To learn more about Total Quality Management, refer
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